Frequently Asked Questions
Who is compuwerx?
Compuwerx online payment system provides business and school the easiest, fastest and secure way to invoice and collect money from your clients and parents, and to pay your vendors; all from one place while going paperless. Our online donation system helps school, church and nonprofit increasing donation revenue by providing donors the convenience of secure online giving through the organizations’ website.
How do I get started?
Just click on the apply online now button, fill out some simple questions, and we can begin to set you up. You are on track to getting paid faster. Please send us any feedback, so we learn what we need to do to help your business.
How fast can I get paid if someone pays by echeck or credit card?
This is our #1 goal. Depending on the payment type used, you can get funded in as little as 12 hours! Other payments will be in your account within one to two business days.
What's included in the monthly fee?
You gain full access to your branded payment page, reporting, invoicing, admin & user administration and upgrades. There are no hidden fees to worry about.
Can we integrate with Compuwerx?
Yes! We integrate with clients and partners of all sizes. Our integration list includes Clients, Banks, Lockbox Co.'s, Printing providers, and Accounting systems. We are also recognized for our custom integration capabilities.
How do I get started?
Just click on the Apply Online Now button and start setting up your payment profiles. If you have any questions along the way, call or email us at firstname.lastname@example.org
Who do I contact for customer support?
Compuwerx is fanatical about servicing your business. Email us 24/7 at email@example.com and we will do everything in our power to help you get paid faster.
Is there a cancellation fee?
Nope. Nada. Zilch. We stand behind our product, so all you have to do is use Compuwerx and if you decide to cancel, simply send a 30 day notice of cancellation to firstname.lastname@example.org
What payment types do you accept?
A KEY difference with Compuwerx is that you will have your own merchant account. This will allow you to accept Visa, MasterCard, Discover, Debit Card, American Express and eChecks.
Do you offer websites for my communities?
Yes we do. You can learn more about them once you sign up. Every day we are improving our software to deliver the most incredible payment experience for your communities.
How secure is your system?
Compuwerx uses a world class security auditor and PCI compliance company called Trustwave. We are very sensitive to your data and keep all of your payment data encrypted.
How long do you store payment history?
One simple word- forever. We are not in the business of charging you to view payments histories after a certain point in time. We are in the business of helping you get paid faster! That's where our value is.
Do you have a limit on users?
No. You can add as many of your employees to the Compuwerx system as you wish. This sets us apart from our competition in many ways. We want your employees to use the service.
I already have a merchant account, do I need a Compuwerx merchant account?
Great question. Yes, you do need a Compuwerx account. The reason for this is that our processing partners have worked with us for many years and understand our clients better than anyone, so there are certain things you get with us and lower processing rate, that you can't get with another merchant account.
What are the system requirements to run Compuwerx System?
Compuwerx is cloud based and does not require you to invest in any local software or hardware! You can literally run all of your property payments from any computer in the world. Send out your invoice and notices and track every step of the process from any computer.