Compuwerx

Client FAQ

Here are some guidelines for our most frequently asked questions and troubleshooting.

 

Behavior for Account # Field

To Edit/Remove Student ID# from QuickPay, go to Settings - General and click on "Hide Account # in QuickPay Field". This option maybe less confusing for your students when they make a QuickPay but this will result in several accounts open for the student that cannot be linked together. (Click on the screenshot to view.)

Refunds

  • Do not issue a refund for e-checks for 3-5 business days or until the funds have been settled in your bank account.  The payment will most likely be returned, therefore there is no need to issue a Refund.
  • The system cannot refund credit cards after 30 days and e-check payments after 60 days.
  • Please note that when you process a refund, convenience fees are not refundable.

Payment Limits

To avoid fraud, the system will only accept payments of $15.00 and over.

Declined or Returned Autopayments

We want you to be aware that once your student's payment is declined the AutoPayment will be cancelled. A new AutoPay will need to be set up by the administrator or student using a new payment method.

You and the student will receive an email notification regarding the declined/returned payment. The best option for our schools is to go the 'Reports - Autopayments - Cancelled' to check. If you have any questions, contact us to help get your AutoPayment active again.

Returned Checks

Please whitelist the following ID: FNBCT Waco / ID #9000695765. This will allow the echeck to debit to the account and prevent any future student's payments being placed on hold by echeck processors.

Avoid Multiple Student Profiles

To avoid the problem of creating multiple profiles for the same student, please use your student ID for their profile.

Invoicing

Make sure the student is registered including a Student ID# in you Student Roster, otherwise an invoice will not send to the student.

Paul Mitchell Schools - Prevent Payments to the Wrong School

Please communicate to your students they need to make payments on your school’s website. We have been experiencing some issues with students making payments to the wrong Paul Mitchell School, as they are going online and using Google to choose the wrong school. Additionally, please let them know they cannot make any payments through the Compuwerx website.

For reassurance and so as not to create any further problems, you can go to Settings - Categories and Edit your Categories. Edit your category so other PMTS students do not make their payments to your school by mistake (i.e. PMTS (school name) Tuition, Registration, etc. (Click on the screenshot to view.)

 

We would like to encourage schools to create a payment page QR code for their school and post it through their school or email it directly to their students. This will make it easy for students to make their payment to the correct PMTS school.

  1. Head to qr-code-generator.com.
  2. Enter the URL for your school's payment page.
  3. Customize your QR code's frame, shape, and color.
  4. Click 'Download' and save the file to your computer.
  5. Share your QR code with your students via email or web.

Quick Tutorials for Admins and Payors

Your Administrators can access a tutorial for them through their Admin Dashboard and click on Support. Your Payors can access a User Guide in the Payor Portal on the upper righthand of the first page when they are Registering, logging in or making a QuickPay.

Our 'how-to' videos walk administrators and students through using our online payment software.

  • How to Adjust Admin Dashboard Settings
  • Autopayment Reports - Instructional Video
  • How to Use Transaction Reports
  • How to Make a Student Payment Online
  • eTerminal Payments for Admins

New Resources for Schools

Our new client resources are up on our website, including downloadable flyers, webinars, our educational blog, and YouTube tutorials.

Convenience Fee Statement

Below is a statement regarding convenience fees for your school to share with its students:

We are offering our students a convenient and easy way to make payments online instead of coming to our office with checks or cash. Online payments protect student's privacy and avoids identity theft, and payments are accepted online 24/7, 365 days a year. Our convenience fees are set at x% for credit/debit cards and x% for e-check payments.

Chargebacks

What are chargebacks and how do they work? A chargeback is the reversal of a transaction back to the payer. This differs from a refund in that chargebacks are initiated by the payer’s bank when a transaction is disputed or marked as fraudulent. In addition to the school returning the payment, a processing fee is usually added to each chargeback. We've put together some information about chargebacks here.

Compuwerx Support

CompuWerx Customer Support does not refund, void or make changes to autopayments for your students  parents. These types of requests will be referred back to your school's front office.